“The trustees should always have the best possible committees, corporate service directors, executives, staffs, and consultants. Composition, qualifications, induction procedures, and rights and duties will always be matters of serious concern.”

“AA’s world service work is too important to be done carelessly. The people who do it must be chosen carefully, prepared thoroughly, and supported fully.” — Twelve Concepts for World Service, Concept 11

Concept 11 insists on quality in AA’s service personnel — not as elitism, but as stewardship of the Fellowship’s mission.

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What it means

“The best possible” — not just willing people, but capable ones. Service at the world level requires real skill, judgment, and dedication.

“Willingness is necessary but not sufficient. The work of AA’s world service requires people who are not only willing but able.” — Twelve Concepts for World Service, Concept 11

“Composition, qualifications, induction procedures, and rights and duties” — these are not bureaucratic details. They are the practical means by which AA ensures its service work is done well.

“How we choose our servants, how we prepare them, and how we define their roles — these things determine whether our service structure works or fails.” — Twelve Concepts for World Service, Concept 11

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Why it matters

“AA’s literature, its public relations, its finances — all of these depend on people who know what they are doing. Concept 11 insists that we take the selection and support of those people seriously.” — Twelve Concepts for World Service, Concept 11

This concept is a reminder that good intentions are not enough. The Fellowship deserves service that is not just heartfelt but competent.

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Related tags

service · principles · concepts

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All Concepts

Concept 1 · Concept 2 · Concept 3 · Concept 4 · Concept 5 · Concept 6 · Concept 7 · Concept 8 · Concept 9 · Concept 10 · Concept 11 · Concept 12